Unlabelled parcels matched
Customers return things without the label, without the paperwork and occasionally in someone else's box. Those parcels still belong to an order, and we find out which one.
Opened even unidentified
Matched on contents and timing
Ranked candidate orders, not a guess
Unmatched parcels come to you with the video
Unlabelled parcels matched, as you see it.
A parcel with no paperwork still gets opened and recorded, then ranked against your open returns on items, courier and timing.
Opened and recorded, then ranked against open returns on items, courier and timing.
Three steps, in order.
- Booked in as unidentifiedThe parcel gets its own reference and is opened on camera like any other, so nothing is lost while its owner is worked out.
- Matched on what is insideItems, sizes, the courier used and the timing are compared against open returns to produce ranked candidates rather than a guess.
- Confirmed, then treated normallyOnce it is linked to its order it rejoins the ordinary flow — graded, restocked, reported.
What that includes.
- Opened and recorded even without identification
- Ranked candidate orders rather than a single guess
- Handled in the flow, not stacked in a corner
- The ones we genuinely cannot place come to you with the footage
- Keeps your unidentified pile from becoming a write-off
- Your open returns visible to us, so there is something to match against
- A decision route for the ones we genuinely cannot place
- Unidentified parcels opened and recorded, not stacked
- Ranked candidate orders rather than a guess
- Confirmed matches rejoining the normal flow
- The genuinely unmatchable escalated with footage
Some parcels cannot be matched — a single common item, no paperwork, nothing distinguishing. Those come to you with the video and our best candidates rather than being quietly disposed of or restocked to the wrong brand.
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Evidence on every parcel
Every return is opened on camera and every item scanned, with the scans stamped onto the footage.
Garment recovery
A worn-looking return is not necessarily an unsellable one.
Recommerce support
Stock that cannot be sold as new still has value.
Returns processing
The side we built our software for first.
Returns reporting
What came back, which SKUs, why, in what state, and what it cost you to handle.
Want to see it on your own orders?
Run a four-week trial. No contract, no minimum — long enough that the returns from week one come back inside it.