Peak & backlog
Surge capacity for the weeks that break operations — Black Friday out, and the January returns wave back in. Agreed as a number before you need it.
A capacity ceiling agreed in writing
Covers peak out and the returns wave
Daily throughput visible to you
Volume above it is declined, not absorbed
Peak & backlog, as you see it.
Your forecast is agreed against our ceiling before you sign, and the daily position stays visible to you throughout peak.
Headroom through peak — and we'd rather decline volume than sit on it
Three steps, in order.
- Forecast agreed up frontYou tell us the volume you expect, we tell you what we can take. That ceiling is agreed before you sign, not discovered in November.
- Staffed to the forecastPeak is resourced against the agreed number rather than hoped through, and we would rather decline volume beyond it than quietly sit on it.
- Backlogs cleared, not hiddenIf something does pile up, you see the queue in your dashboard at the same time we do.
What that includes.
- Agreed capacity ceiling, written down
- Outbound peak and the returns wave that follows it
- Clearing an existing backlog as a one-off piece of work
- Daily throughput visible to you during peak
- The right to decline volume beyond forecast, on both sides
- A volume forecast by week through peak
- Early warning of drops, campaigns and PR spikes
- A decision on what happens if you exceed the forecast
- A written capacity ceiling
- Staffing against the agreed number
- Daily throughput visible during peak
- Backlogs shown, not hidden
A ceiling only means something if we hold to it. We will say no to volume beyond the forecast — that is the point of agreeing one, and it is better than the alternative, which is your January spent chasing a backlog.
All services →
Overflow storage
Space when your own runs out — a container of new season, a bulk buy, or stock you need out of the way without losing track of it.
Workstation consultancy
If you run your own warehouse and want a bench that works the way ours does, we will help you set one up — layout, scanning, camera and process.
Four-week trial
A month of real orders before you commit to anything.
Want to see it on your own orders?
Run a four-week trial. No contract, no minimum — long enough that the returns from week one come back inside it.