Retailer compliance
Stockists have labelling and paperwork rules, and getting them wrong means a chargeback or a rejected delivery. We work to their spec, not a generic one.
Spec recorded per account
Applied to every shipment
Final check before release
Chargeback causes fed back to us
Retailer compliance, as you see it.
The retailer's requirements are recorded against your account once, then applied to every shipment — rather than depending on who is packing that day.
Three steps, in order.
- Spec captured onceWe take the retailer's requirements — labelling, carton marking, documentation, booking-in process — and record them against that account.
- Applied every timeThe same spec is applied on every shipment to that retailer, so compliance does not depend on who is packing that day.
- Checked before despatchShipments going to a compliance-heavy stockist get a final check against the spec before they are released.
What that includes.
- Retailer-specific labelling and carton marking
- Packing lists and documentation in their format
- Delivery booking portals handled
- Barcode and swing-tag requirements
- Spec recorded per account, applied consistently
- Chargeback causes fed back so they do not repeat
- The retailer's vendor manual or labelling spec
- Delivery booking portal access if they use one
- Any updated spec when they change it — they rarely announce it
- Retailer-specific labelling and carton marking
- Packing lists and documentation in their format
- Delivery bookings handled
- A final check against spec before release
We can only work to a spec we have been given. Retailers change their requirements and do not always announce it loudly — if you get an updated vendor manual, send it to us, because we would rather read it than learn about it from a chargeback.
All services →
Wholesale returns
Bulk stock coming back from a stockist has no customer order to match it to.
Wholesale picking
Trade orders picked from the same stock pool as your DTC, so you are not holding two piles of inventory or reconciling two sets of numbers.
Pallets & cartons
Trade shipments built, wrapped, labelled and booked onto a pallet carrier, with the carton contents recorded so the receiving end can check against something.
Want to see it on your own orders?
Run a four-week trial. No contract, no minimum — long enough that the returns from week one come back inside it.